Privacy Policy

Whispered Words (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from us.

By using this website, you consent to the practices described in this Privacy Policy.

When you interact with our website, we may collect certain personal information, including:

Personal details you provide:

• Full name
• Email address
• Contact number
• Billing address
• Delivery/shipping address

Order and payment details:

• Products purchased
• Order history
• Payment confirmation details (note: we do not store your full card details)

Website and technical information (automatically collected):

• IP address
• Browser type and device information
• Pages visited and actions taken on the site
• Cookies and usage data

We use your personal information to:

• Process and deliver orders
• Communicate with you about your order or delivery
• Provide customer service and respond to queries
• Improve our website, products, and customer experience
• Prevent fraud and maintain website security
• Meet legal and accounting requirements

We do not sell, rent, or trade your personal information.

We may share your information only where necessary to fulfil services, including:

• Courier/shipping companies (to deliver your order)
• Payment service providers (to process payments securely)
• Website hosting and technical service providers
• Accounting or legal services where required

All service providers are required to handle your information responsibly and securely.

Our website may use cookies to improve your browsing experience. Cookies help us:

• remember your preferences
• keep items in your cart
• understand website traffic and performance

You may disable cookies in your browser settings, however some website features may not function properly.

We take reasonable steps to protect your personal information from:

• loss
• misuse
• unauthorised access
• disclosure or alteration

However, no method of online transmission is 100% secure and we cannot guarantee absolute security.

We retain your information only for as long as necessary to:

• fulfil orders
• maintain business records
• comply with legal obligations

You have the right to:

• request access to the personal information we hold about you
• request correction of inaccurate information
• request deletion of your personal information (where legally allowed)

To make a request, please contact us using the details below.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites, and we recommend reviewing their privacy policies separately.

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Whispered Words is committed to handling personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

We will only collect, process, store, and share personal information where it is necessary to:

• provide products and services to our customers,
• fulfil legal and operational requirements, and
• protect the legitimate interests of our business and customers.

We take reasonable steps to ensure that personal information is safeguarded against unauthorised access, loss, misuse, or disclosure.

If you have any questions about this Privacy Policy or POPIA compliance, please contact us via our Contact Us page.